Last Amended: May 7, 2021

Privacy Policy

This website is operated by Saber Pipe Plumbing & Heating. We are committed to protecting your privacy and we comply with data protection laws applicable to the United Kingdom.

This privacy policy applies to personal information about:

► Visitors to our website

► Customers who purchase goods or services with us

► Our suppliers

What is personal information?

Personal information is any information relating to an individual who can be identified directly or indirectly, often by name, account number, location, an online identifier or other factors specific to their identity. Personal information may include “special category data” relating to racial or ethnic origin, political opinions, religious beliefs, membership of a trade union, physical or mental health and criminal records and allegations. As a rule, we do not collect “special category data” about visitors to our website or our customers or suppliers. The exception is where we identify suspected criminal activity such as fraudulent claims or the use of stolen payment card details. In this case we will record details of the suspected criminal activity and may take appropriate action, including refusing to accept orders, make payments or give refunds. We may also report the incident to the relevant bank or payment card issuer or to the police or other appropriate authorities.

See below for details of how we may use your personal information.

Website Visitors: The personal information we collect about you and how we use it

You can visit and browse our website without providing your name or contact details.

Like many websites, our server logs capture details of your operating system, browser software, IP (Internet Protocol) address and Uniform Resource Locator (URL), including the date and time of your visit.

We use cookies to analyse how our site is used by visitors and to provide some of the functionality – see our cookies policy – https://www.cityplumbing.co.uk/cookies – for more information.

You may choose to provide your contact details if you do any of these things:

► Submit a query or request a quote or other information

► Ask to be contacted by us

Customers: The personal information we collect about you and how we use it

If you purchase products or services from us, we may use your personal information in the following ways:

► to respond to your enquiries;

► to process your order and to follow up on orders that are not completed;

► to arrange visits to your home (e.g. to carry out a survey or installation);

► to notify you about important changes or developments to our site or services;

► to manage deliveries, returns and refunds; for product liability purposes;

► to deal with enquiries and complaints; for claims management and insurance purposes;

Suppliers: The personal information we collect about you and how we use it

If you supply products or services to us, we may use your personal information in the following ways:

► for order processing and management;

► to manage deliveries, installations, returns and refunds;

► for product liability purposes;

► to notify you about important changes or developments to our websites or services;

► for supply chain management; to deal with enquiries and complaints;

► for claims management and insurance purposes;

Keeping You Informed

If you have bought or enquired about our products or services, we may use the information we collect to let you know about our other products and services which may be of interest to you.

You can opt out of receiving marketing communications from us at any time. See ‘Your Rights’ below for more details.

Legal Basis for Processing

Some of the information we collect is provided by you voluntarily (and therefore with your permission), for example when you sign up to join a mailing list or submit a query.

If you purchase items from us, or if you supply products or services to us, most of the information we collect is necessary so that we can fulfil the contract between us.

The remainder of the information is collected for our legitimate business purposes, which include:

► To keep in touch with current, past and prospective customers

► To gain an understanding of how our customers interact with us so we can provide the most relevant products and services

► To monitor the use of our website and improve its facilities

► To manage our supply chain and the relationship with our suppliers (including the management of rebates and claimbacks)

► To protect and defend our rights

When we collect personal information from you we will indicate whether it is mandatory or voluntary – this is done on the website by using asterisks to mark mandatory fields.

Retention

We will retain your personal information for as long as needed for the legitimate business purposes described above. If you are a visitor to the website, we will retain your information for a limited period in order to respond to your query, provide you with the information you require or to send you updates on our products and services for as long as you indicate that you are happy for us to do so.

Security

We are committed to safeguarding the personal information you provide to us. We use appropriate measures to protect the information that you submit through our website and the information we collect and store about our customers. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of information you submit via our website and any transmission is at your own risk. Once we have received your information, we will take appropriate technical and organisational measures to safeguard your personal data against loss, theft and unauthorised use, access or modification.

Changes to this policy

Any changes to this privacy policy will be posted here. Please refer back to this page regularly.

Your Rights

Marketing

You can opt out of receiving emails at any time by contacting us.

Other Rights

You may also have the following rights in relation to your personal information:

► in certain circumstances, the right to restrict or object to the processing of your personal information, or request that your personal information is deleted

► where you have provided personal information voluntarily, or otherwise consented to its use, the right to withdraw your consent

► in certain circumstances, the right to receive a copy of the personal information which you have provided to us, in a structured, commonly used and machine-readable format or to request that we transfer that information to another party (known as “data portability”)

► the right to complain to a Data Protection Authority (see further below)

If you have a query about this privacy policy or wish to exercise your rights, please contact us.